Refund Policy

1. How billing works

Look Like Us is a digital fitness subscription. Eligible users can try entitled features for 48 hours without a payment card. After that, you only pay if you choose to subscribe at checkout. The current membership price is USD 19.99 per month unless a different price is shown at checkout.

Stripe processes all card payments. We never see your full card number. Charges appear under a Stripe / Look Like Us descriptor depending on your bank. This policy is part of our Terms of Service.

2. Free 48-hour trial — no card, no charge

Starting is free. You do not add a card to begin the trial, so there is nothing for us to bill. You are not charged when the trial starts. You are not charged when the trial ends.

The trial expires automatically after 48 hours. You do not need to cancel to avoid a payment. There is no payment to avoid. When the 48 hours are over, paid features simply lock until you subscribe.

If you want to stop using trial features sooner, you can end the trial from Settings. That is optional. It does not save you money, because the trial was already free. It only turns access off early.

Free access does not convert into a paid membership by itself. A membership starts only after you tap subscribe, enter payment details with Stripe, and complete checkout. Nothing is billed in the background at the 48-hour mark.

We generally allow one free trial per person. If we detect multiple accounts created to repeat the trial, we may refuse further free access.

3. Paid membership

When you subscribe, you authorise Stripe to charge the price shown, then the same amount each month until you cancel. The first paid charge happens at checkout, not at the end of the free trial.

Cancel from Settings in one click. Cancellation stops the next renewal. You keep access until the end of the period you already paid for. We do not refund unused days of a paid month as a standard practice, because the digital content was available to you for that period.

If you accidentally subscribe or are charged in error, email hello@looklike.us as soon as you can. Include the email on the account and the approximate time of the charge. We will review Stripe's records. Obvious duplicate charges and technical errors are refunded.

Failed renewals may be retried by Stripe. If payment keeps failing, access may be suspended. You can update your payment method through the billing flow we provide in Settings.

4. Statutory cooling-off rights

If you are a consumer in the European Union, the European Economic Area, or the United Kingdom, you may have a 14-day right of withdrawal for distance contracts. Digital content is a special case. If you ask us to start supplying the membership immediately, and you acknowledge that you lose the withdrawal right once supply begins, that right may not apply to that billing period.

Completing Stripe Checkout is your request that we supply digital content immediately. Where the law still requires a refund, we will honour it. Mandatory consumer protections in your country of residence always take priority over this policy.

The free trial itself is not a paid contract. There is no withdrawal of money from a trial that never took a card.

5. One-time blueprint purchases

If you bought a blueprint as a separate one-time purchase (not the monthly membership), you can request a full refund within 48 hours of the purchase from Settings. When we issue that refund, access to that blueprint is revoked immediately.

After 48 hours, one-time purchases are not refundable except where we are required to refund by law or where we choose to as a goodwill gesture. If Settings does not show a refund button, email hello@looklike.us with the blueprint name and purchase date.

6. What we do not refund as a standard rule

• Unused days of an already-paid membership month after you cancel (you keep access until the period ends)
• Change of mind after you have used paid content beyond any statutory window that applies to you
• Failure to get a particular physique result — programmes are educational; results vary
• Charges made after you shared your account or payment details with someone else
• The free trial, because it is not billed

7. How to request a refund

Use Settings for in-product refunds that we expose there (currently the 48-hour window on eligible one-time blueprint purchases). For anything else, email hello@looklike.us from the address on your account. Tell us:

• The email on the Look Like Us account
• The date and amount of the charge, if you know them
• Whether it was a membership or a one-time purchase
• A short description of the problem

We aim to reply within a few business days. Approved card refunds are issued to the original payment method through Stripe. Banks often take 5–10 business days to show the credit.

8. Chargebacks

If you dispute a charge with your bank before talking to us, Stripe and the card network investigate. We may pause the account while that happens. Please contact us first so we can fix genuine errors faster. Repeated abusive chargebacks may lead to account closure.

9. Price changes

If we change the membership price, we will not alter an already-paid period. For future renewals we will give notice as required by law and by Stripe's billing tools. You can cancel before the new price applies.

10. Contact

Westbridge, MB
Billing and refunds — Look Like Us
hello@looklike.us